Return and Refund Policy

Last Updated: [Insert Date, e.g., June 1, 2025]

At EVOLVEVIL LLC, we are dedicated to ensuring your complete satisfaction with our premium menswear. This policy outlines our guidelines for returns, exchanges, and refunds.

1. Eligibility for Returns

  • What Can Be Returned?
    • Unworn, Unwashed Items: Products must be in original condition with tags attached and no signs of wear (e.g., stains, odors, damage).
    • Exceptions:
      • Final Sale Items: Marked as “Non-Returnable” (e.g., clearance items, limited editions).
      • Customized Items: Personalized or monogrammed apparel (unless defective).
  • What Cannot Be Returned?
    • Underwear or socks (for hygiene reasons, unless defective).
    • Items without original tags or evidence of use.

2. Timeframe for Returns

  • You have 30 days from the delivery date to initiate a return.
  • Late returns (after 30 days) are generally not accepted, except for damaged/defective items (see Section 5).

3. How to Initiate a Return

  1. Contact Customer Support:
    • Email [email protected] or call (064) 332-1233 (Monday–Friday, 9 AM–5 PM MST) with your order number and reason for return.
    • Alternatively, use the “Returns” portal on our website (under “My Account”).
  2. Return Authorization:
    • We will provide a return shipping label for USA orders (free of charge).
    • International Customers: You are responsible for return shipping costs, unless the item is defective or incorrect.
  3. Ship the Item Back:
    • Package the item securely with all original tags and documentation.
    • Send to:
      EVOLVEVIL LLC Returns
      340 E 1st High St
      Central City, CO 80427, USA

4. Refund Process

  • Inspection: Upon receiving your return, our team will inspect the item within 5–7 business days to ensure it meets eligibility criteria.
  • Refund Method:
    • Funds will be returned to your original payment method (credit card, PayPal, etc.).
    • Allow 7–10 business days for the refund to reflect in your account, depending on your financial institution.
  • Exchanges:
    • If you wish to exchange for a different size/color, specify this in your return request. Exchanges are subject to inventory availability.
    • We will ship the replacement item once your return is approved.

5. Damaged, Defective, or Incorrect Items

  • If your order arrives:
    • Damaged: Notify us within 48 hours of delivery with photos of the damage.
    • Defective: (e.g., stitching issues, missing buttons) within 7 days of delivery.
    • Incorrect Item: (e.g., wrong size/color shipped) within 7 days of delivery.
  • We will:
    • Send a replacement at no cost (if available).
    • Offer a full refund or store credit, at your preference.

6. Final Sale Items

  • Final sale items are not eligible for return or exchange, unless they are damaged or defective upon arrival. In such cases, contact us within 48 hours of delivery for a resolution.

7. International Returns

  • Return Shipping Costs:
    • International customers are responsible for return shipping fees and any customs duties/taxes.
    • We recommend using a trackable shipping method (e.g., UPS, DHL) and insuring the package for its full value.
  • Import Fees:
    • Refunds do not include import taxes or duties paid by the customer, as these are charged by your country’s customs authority.

8. Gift Returns

  • If you received a gift and wish to return it:
    • The refund will be issued as store credit (valid for 12 months) unless the original purchaser initiates the return.
    • Contact us for assistance with gift returns.

9. Contact Us

For questions about returns or exceptions, reach out to our customer support team:

  • Email: [email protected]
  • Phone: (064) 332-1233 (Monday–Friday, 9 AM–5 PM MST)
  • Live Chat: Available on our website during business hours.

10. Updates to This Policy

We may update this policy periodically. Revisions will be posted on this page, and the “Last Updated” date will be revised. By using our site, you agree to the most current version of the policy.