Frequently Asked Questions (FAQs)

1. Product & Sizing Questions

Q: How do I determine my correct size?
A: We recommend referring to our [Size Chart](link to size chart page), which includes detailed measurements for chest, waist, and sleeve length. If you’re between sizes, opt for the larger size in structured garments (e.g., blazers) or the smaller size in relaxed fits (e.g., sweaters). For personalized advice, email us at [email protected] with your height, weight, and preferred fit.

Q: Are your fabrics sustainable or ethically sourced?
A: Yes. We prioritize premium, responsibly sourced materials, including organic cotton, recycled polyester, and wool from certified ethical mills. Details about each product’s fabric origin are listed in the item description.

Q: How do I care for my EVOLVEVIL garments?
A: Care instructions are printed on the garment labels and listed on each product page. Most items are dry-clean recommended; some can be machine-washed on a gentle cycle. Avoid bleach and high-heat drying to preserve fabric quality.

2. Order & Payment

Q: Can I change or cancel my order after it’s been placed?
A: Orders can be modified or canceled within 2 hours of placement if they haven’t entered the processing stage. After that, please contact our team immediately at (064) 332-1233—we’ll do our best to assist, but changes are not guaranteed.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For international orders, currency will be charged in USD.

Q: Do you offer gift cards?
A: Yes! Gift cards are available in denominations of $50–$500 and can be purchased [here](link to gift card page). They never expire and are delivered via email.

3. Shipping & Delivery

Q: How long does shipping take?

  • USA Orders:
    • Standard Shipping: 3–5 business days (free for orders over $200).
    • Express Shipping: 1–2 business days ($25 flat rate).
  • International Orders:
    • Delivery in 5–10 business days, depending on the country.
    • Customers are responsible for customs duties/taxes (calculated at checkout).

Q: Can I track my order?
A: Yes. You’ll receive a tracking number via email once your order ships. Use it to monitor progress on the carrier’s website (e.g., UPS, DHL).

Q: What if my package is lost or delayed?
A: Contact us immediately at [email protected] with your tracking number. We’ll work with the carrier to locate your package or issue a replacement if necessary.

4. Returns & Refunds

Q: How do I start a return?
A: Initiate returns through your online account or by emailing [email protected] with your order number. We’ll provide a return label for USA orders (free of charge) or guidance for international returns.

Q: Are return shipping costs refundable?
A: USA Returns: Free for defective/damaged items or errors on our part. For other returns, we deduct a $7.95 shipping fee from your refund.
International Returns: Customers cover all return shipping costs, unless the item is defective.

Q: How long does it take to process a refund?
A: Refunds are processed within 5–7 business days of receiving your return. Allow an additional 3–5 business days for the funds to appear in your account.

5. General Inquiries

Q: Do you offer wholesale or bulk orders?
A: Yes. Contact our Wholesale Team at [email protected] for custom pricing, minimum order quantities, and partnership details.

Q: How can I stay updated on new collections or promotions?
A: Sign up for our newsletter at the bottom of our homepage to receive early access to sales, exclusive discounts, and style tips. Follow us on Instagram and Facebook for daily updates.

Q: What is your policy on counterfeit products?
A: EVOLVEVIL LLC products are sold exclusively on our official website and authorized retailers (listed [here](link to authorized retailers page)). We do not guarantee the authenticity of items purchased elsewhere and strictly prohibit counterfeiting.

6. International Customers

Q: Do you ship to [specific country]?
A: We ship globally to most countries. During checkout, enter your address to see if we deliver to your region and calculate shipping costs.

Q: Can I return an item purchased in a different currency?
A: Refunds will be issued in the original currency of purchase. Exchange rates may vary based on your bank’s policy.

Need Further Help?

Contact our customer support team via:

  • Email: [email protected] (response within 24 hours)
  • Phone: (064) 332-1233 (Monday–Friday, 9 AM–5 PM MST)
  • Live Chat: Available on our website during business hours.

We’re committed to providing exceptional service and resolving any concerns promptly. Thank you for choosing EVOLVEVIL LLC.